Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalized orders

    I will gladly customize your item at no extra charge if possible! Simply message me with specifications.

    Sizing details

    Measure your wrists snugly and add .5 inches for comfort. Bracelet size = your wrist size + .5 inches. If you do not have a measuring tape, you can use a string or paper to wrap around your wrist then compare to a ruler.

    If you are an "in-between" size, please let me know in the "note to seller" section and I will adjust sizing accordingly.

    Care instructions

    Bracelets can be wiped with a cloth but should not be washed with soap and water. Not all gemstones are meant to be submerged in water.

    Gift wrapping and packaging

    Each item will be packaged in an organza bag with gemstone properties card in envelop ready for gift giving. If you would like a card with message included, please leave me details at check-out. Also, there is a gift wrapping option at check-out.

    How Do I Cleanse The Crystal Bracelet

    There are several methods to cleanse/charge crystal bracelets:
    1- By the moonlight
    2- Sea Salt
    3- Smudging with Sage
    4- Selenite tower, bowl or wand

    How do I choose the right stones?

    They say that we are attracted to stones that carry the energy that we need. However, if you are looking for help with a specific area in your life or chakra and need guidance choosing the perfect stone, please open a conversation with the details and it will be my pleasure to assist you with finding the right stone or bracelet for you!

    Can all stones be submerged in water?

    No, not all stones can be submerged in water. Examples of common stones that cannot get wet are:
    * Amber
    * Celestite
    * Turquoise
    * Red Coral
    * Opal
    * Moonstone
    * Calcite
    * Kyanite
    * Kunzite
    * Angelite
    * Azurite
    * Selenite

    Always be sure to check if the crystal is safe to submerge in water before doing so!

    How long will my bracelet take to get here?

    *** Please note that Canada Post may experience slight delays during inclement winter weather. Rest assured that your package will make it to you despite delays past the estimated delivery times provided by ETSY.

    🔹Standard shipping in Canada is untracked and typically arrives within 7 to 10 business days (may be longer during holiday periods or inclement weather).

    🔹 Standard shipping to the U.S.A. comes with tracking and generally arrives within 5 to 10 business days (may be longer during holiday periods).

    🔹 International shipping is tracked. Delivery varies by country & may take longer during holiday periods.

    🟨 Note that tracking for domestic orders within Canada is available to purchase as an upgrade.

    Is the elastic stretch cord used Latex-free?

    Yes, it is 100% Latex free!

    What happens if I order the wrong size?

    No worries, bracelets can be returned to me for re-sizing. I will re-string it for free. All that you will need to do is cover the shipping to send it to me and for me to return back to you. There is a listing specifically for these instances. Kindly wait for my instructions to purchase the listing for re-sizing. This may only be purchased once the bracelet is back in my possession. Thank you! Please do not hesitate to contact me with any questions about the process.

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